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Transmission Tech

Posted Internally: 3/30/18 to 4/6/18
Title: Transmission Tech
Location: 20516 Shasta, Burney
Union: IBEW 1245
Frontier is looking for our Technicians to engage and develop customer relationships, and provide solutions to our customers through our products and services. All of our employees are expected to be ambassadors of Frontier Communications within our communities.
Basic Employment Requirement:
Communication
Communicate effectively and accurately on customer issues to eliminate repeat trouble calls. Mentor co-workers to expand knowledge, to be self-motivated and display ability to follow thru on assignments.
Equipment
Display the ability to troubleshoot and repair Central Office programs and equipment.
Install new equipment, software and provision company products
Understand microwave, radios, switch protocols', architecture, BICSI practices and Copper transmission principles.
PC Knowledge
Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer. Effectively use company dispatch program to complete assignments.
Products
Support, install and repair company products and services, fully understand and adhere to 5-Step Peace of Mind Service Process. Be able to explain new services and products to our customers.
Switching & Transmission
Repair switching equipment in the CO Environment and interpret/modify wiring and schematic diagrams and plant records. Complete trunk orders, code openings and system diagnostics.
Utilize switch test equipment to repair, maintain and install DMS 100/10/1, DCO and remote offices.
Understand VOIP fundamentals and call flow of the GemG8 and Broadsoft M6 technology.
Troubleshoot, isolate, turn up and repair existing and new company transmission circuits.
Other Requirements:
Four (4) years experience in telecommunications as a Testboard Technician.
Three (3) years of experience in switch programming, splicing or outside plant maintenance.
Previous experience in customer service dispatch and/or workload routing.
High School graduate or GED
Valid CA driver's license and clean driving record
Must be able to work overtime and call outs as needed to meet service requirements.
Frontier is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information please visit: https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm



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