SALES AND SERVICE TECHNICAN

Posted Internally 6/10/16-6/16/16
Frontier is looking for our Technicians to engage and develop customer relationships, and provide solutions to our customers through our products and services. All of our employees are expected to be ambassadors of Frontier Communications within our communities.
Reporting Location: BURNEY, California
Required Skills: Typical Job Duties: Communication: Communicate effectively and accurately on customer issues to eliminate repeat trouble calls. Mentor co-workers to expand knowledge, to be self-motivated and display ability to follow through on assignments. Outside Plant Knowledge Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables. Utilize General Order 95/128/133 to ensure proper facility installation. Ability to use test equipment to isolate, repair and locate field facilities. Read and interpret Outside Plant drawings PC Applications Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer. Effectively use company dispatch program to complete assignments. Products Support, install and repair company products and services, fully understand and adhere to 5-Step Peace of Mind Service Process Testing Understand and demonstrate basic telephone/broadband technology. Utilize test equipment to install products and isolate trouble effectively. BASIC EMPLOYMENT REQUIREMENTS: Education:
High School graduate or equivalent. Must complete company provided broadband training, which includes full installs for DSL. Experience:
Five (5) years experience in telecommunications installation and maintenance.
Must be able to complete full installs of broadband services (DSL)
Basic telephony knowledge.
Must understand different PC operating support systems. Telecommunications wiring color-code competency. Basic keyboard and software skills. Previous experience in application of California General Orders 95 and 128. Preferred Experience/Knowledge: Basic splicing or telephone construction experience. Knowledge of Radio Frequency fundamentals Knowledge of Radio Frequency behaviors Knowledge of Radio Frequency spread spectrum technologies Knowledge of Wireless network trouble diagnostics Certified Wireless Technology Specialist (CWTS) Certification/license requirements:
Valid California drivers license. Physical Requirements: Must be able to sit, bend, stoop, stand and walk (occasionally over uneven terrain) for extended periods.
Regularly lift, move or push 35 pounds.
Must be able to periodically move items up to 75 pounds.
Ability to climb wooden poles and various types of ladders. Environmental Factors (ability to work in extreme heat/cold, at heights over 15 feet, 3rd shift):
Ability to work in temperature extremes ranging from 30o to +110o Fahrenheit.
Ability to work in confined spaces, (i.e.: attics, crawl spaces, manholes, trenches).
Ability to work at heights up to 75 feet. Additional equipment certification/licensing/experience is a plus (i.e., Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Actelis, Pair Gain, Mulitplexers, Seiscor/Pulsecom S24DU/COT, Fiber Optics, etc.)
Required Experience: Preferred Skills: Knowledge of Radio Frequency fundamentals Knowledge of Radio Frequency behaviors Knowledge of Radio Frequency spread spectrum technologies Knowledge of Wireless network trouble diagnostics Certified Wireless Technology Specialist (CWTS) preferred
Job Location: BURNEY, California, United States
Position Type: Full-Time/Regular
Tracking Code: 317117-798

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